How to Improve Service Quality in Business

Ultimate Ways to Improve Your Customer Service Quality

 

      Good service quality will have an effect on the business. Every customer who comes will be happy if they get good service. With good service quality, loyal customers will be created who will recommend your business to others, so that you will add more new customers.

But to be able to make good service in the business is not easy. If there is even one customer who is disappointed with the service you provide, then the effect can be big, creating a negative stigma that your business service is poor for people.

So as a business owner, you have to provide quality services that can make your business grow. Here's how to increase the quality of your business services.

Fast and Responsive Service

Most customers certainly want to be served fast and responsive. Respond means that what you say must match what the customer wants. Don't just be fast but not in accordance with what is intended by the customer. (indeed.com)

If there are a lot of queues, then your solution can be to provide neat queue numbers, comfortable places, and some other entertainment so that customers don't get bored while waiting in line.

Provide a Call Center

Customers who call by telephone should be prioritized first, because customers like these usually have more important matters.

If it's just a trivial matter, of course customers will prefer to contact via social media accounts, SMS or email.

Make sure there are trained employees to answer the phone at a call center service.

Listen to Customer Complaints

Listening is one of the most difficult activities to do. But this is an important factor in improving your business services.

Sometimes customers who talk a lot, some of them just want to be heard, so your job is to listen to these customers attentively so they feel valued and expected.

After the customer has finished submitting his complaint, try to provide good feedback and solutions that answer their complaint.

Maintaining Politeness

The customer is like a king, so you should serve him well.

Communication with customers is carried out in a polite manner, so that they feel comfortable with the service you provide.

Politeness should always be at the forefront, even if it is a customer who is upsetting you. Hold training to teach the values of politeness to all employees, especially those directly involved with customers.

Be patient

Patience does have its limits, but you still have to deal with situations that drain your patience.

Don't get caught up in your emotions so that you speak inappropriate words. This is what will make things even more complicated, thus making the value of your business services worse.

To improve the quality of service, try to deal with customers with a clear mind, because it will result in something positive.

Searching for the Right Solution

Customers who make complaints certainly want a problem resolution.

Customer complaints occur because customers feel aggrieved or feel dissatisfied with the product or service quality you provide. Therefore, you must be able to provide good solutions to customers, so that both parties are not harmed.

Keep Your Promise

If you really can't keep promises to customers, then it's better if you are honest if you can't. Because if you give false promises to customers, customer confidence in the business will be lost, so customers will turn away.

Admit Mistakes

No matter how successful your business is, you must have experienced mistakes, both big and small mistakes. Therefore, you must be able to admit and accept the error. If a customer feels aggrieved, then provide a solution immediately. Precisely by admitting mistakes and apologizing to customers, you can restore trust in your business.

Train Your Employees

Make sure your employees are trained before starting work, so they know their duties and responsibilities. If necessary, schedule regular training or training once every few months, so that they understand more about their duties and obligations. For new employees, it is better to do a training period of at least a month, in order to adapt to the new work environment.

Ask for Feedback from Customers

Feedback plays an important role in the sustainability of a business. With feedback, you can find out the extent to which the products and services you have provided to customers, whether they are good or whether there are still deficiencies. Ask customers to provide feedback on the service you have provided.

That is how to improve service quality in business. If you can implement this strategy well, your business will be more successful. The advantage of improving the quality of service is the increase in customers which can make profits increase.